My game account is locked.
If your game account is locked because the SNS account linked is locked, please contact the SNS provider.
If you still cannot access your game account, please contact Magnum Quest Support via email firstname.lastname@example.org
My game account got hacked.
If your game account is hacked because the SNS account linked has been hacked, please contact your SNS provider to recover your account.
If you still cannot recover your game account, please contact Magnum Quest Support via email email@example.com
How can I recover my game account?
If you want to recover your SNS account, please contact your SNS provider.
If you haven’t linked your game account with your SNS account, please contact Magnum Quest Support via email firstname.lastname@example.org and provide the information of your account.
I forget the password of my game account that linked with SNS.
If you have forgotten your password, please contact your SNS provider to reset your password.
Can I delete my game account?
Unfortunately, it is impossible to delete a game account under the current system.
Can I play the game on multiple devices with a single account?
To log in to your account on a different device: please follow these steps:
- Please make sure your game character is linked with your SNS account.
- Create a new character on a new device.
- Go to Setting > Change account and log in with your SNS account.
I was charged but I didn't receive my in-game item(s).
Once the payment is made, a receipt will be automatically sent to your e-mail that registered with your account, or to your in-game mailbox.
If you have already received the receipt and didn’t get the in-game item(s) that you purchased (either in your Bag or in-game mailbox), please wait for another 5 to 10 minutes or restart the game. Sometimes the Internet lag might delay the delivery of the in-game item(s).
If you have received the receipt, please contact our customer service, if you still did not receive your item(s) after trying both ways.
Friends and Referrals
Why is the friend I invited not shown in the referral list?
- If more than 3 friends have already downloaded the game from your link, the first three who have successfully registered will be displayed in the interface and you will receive rewards for them.
- If your download from your link was not successful, your invited friends will not appear in the list of referrals.
Can I return a player to my friends list after I have already deleted him from the list once?
No, unfortunately you cannot add a previously deleted friend to the list.
Why haven't I received any Referred Friends rewards?
Your invited friend must install the game by clicking on the link you sent for the first time. If you have any additional questions, please contact technical support in the game for consultation.
How do I block other players?
Click on a player’s avatar to view information about a player, click on the Block button on the panel to block a player.
How can I challenge a player from my friends list?
Click the Friends List button, there will be a battle icon next to the player information in the interface.
What is the daily limit of gifts and friendship points?
You can send 30 friendship points per day, and get 20 friendship points from your friends per day.
How can I block other players?
Click the “block” button on the player’s info screen.
Is there a wait time to join another guild after I leave a guild?
Yes, there is a 4-hour cool-down after you leave a guild.
Will I lose my Guild Coins if I leave my guild?
Yes, there is a 4-hour cool-down after you leave a guild.
Is there a limit on Guild Coins?
No, there is no limit on Guild Coins.
Will the leadership of a Guild be automatically passed to another player , if our Guild Master has been inactive for a long period?
After the guild leader has not been online for more than 15 days, the guild leader will be automatically transferred to eligible active members in the guild.
How do I acquire Guild activity points?
Guild members can acquire personal activity points by completing daily quests. Each personal activity point is rewarded one Guild activity Point.
What additional functionality and benefits will be unlocked as our Guild levels up?
Increasing guild level allows the guild to:
- increase the maximum number of guild member
- strengthen your guild with more guild elders;
- access to other optional guild badges.
How can I increase Guild activity points?
You can upgrade your guild activity points by encouraging your guild members to complete quests.
What is the rule of Guild activity points?
- Each player can contribute no more than 100 Guild activity points per day (Players cannot re-contribute Guild activity points if they changes their Guild membership).
- The maximum of the accumulated Guild activity points is decided by the Guild level.
- If the current accumulated Guild activity points reach the maximum, Guild members can no longer contribute Guild activity points, until the maximum of the accumulated Guild activity points increases with the Guild level.
How many elders can a guild have?
The number of guild elders depends on the levels of a guild. A guild below level 3 can 2 elders and that above level 3 can have 3 elders.
Mail and Bag
Will the messages in my in-game mailbox be deleted automatically? Will the message with any item attached be deleted automatically as well?
Yes, the messages in the in-game mailbox will be auto-deleted, please collected the attached item(s) in time.
Am I going to lose the items I acquire when my Bag is full?
No, the items you acquire after your Bag is full will be sent to you via in-game mail.
Can I enlarge my Bag size?
No. There is an accumulation cap for each kind of item in Bag. The items you acquire after your Bag is full will be sent to you via in-game mail.
For heroes, the maximum number of heroes depends on your VIP level. Also, you can spend Dragon Shards to unlock more spaces for heroes.
What is the hidden bonuses for summoning of heroes?
- You get a golden Hero at your very first summon.
- You get a golden Hero for the first time you summon 10 heroes at once.
- After your first summon of 10 heroes, every 30 summons of heroes promise a golden Hero.
Friendship Point Summon:
- No hidden bonus applied.
- Every 30 summons gives a golden Hero.
Different factions are counted separately.
- Every 60 summons will promise you a golden hero of your choice.
Different summons are counted separately.
- Common Summon & Faction Summon: Bronze 50%, Silver 45%, Gold 5%
- Friendship Point Summon: Bronze 50%, Silver 47.5%, Gold 2.5%
- Dragon Summon：Any Hero 2.5%
How can I reset my heroes？
In Heroes panel, you can find the “Reset” button on the left.
How many resources can I resume by resetting heroes?
All resources used to develop the reset Hero will be given back to the player.
How can I retire heroes？
In Heroes panel, you can find the “Retire” button on the left. Only common tier heroes can be retired.
How can I upgrade the levels of my heroes?
You can level up your heroes with coins, beryl, and experience in the hero panel. (The tier of the Hero and the level of the Adventurers’ Squad co-determine the maximum level that a Hero can grow to.
How can I unlock Hero skills?
You can unlock skills by upgrading your heroes.
What are the level caps for heroes.
The maximum level for heroes of different tiers are different. Followed are the details:
- Bronze Lv.125
- Silver Lv.125
- Silver I Lv.125
- Gold Lv.125
- Gold I Lv.150
- Gold II Lv.175
- Gold III Lv.200
- Gold IV Lv.225
- Gold V Lv.250
- Legendary Lv.300
What are factions and how they work?
Factions are the groups that heroes with common geographic origins or ethnic and moral beliefs belong to.
Extra buff will be activated by choosing the heroes from the same faction to battle.
Bounty quests should be challenged and completed by the heroes of designated factions.
How can I enhance the gear of my heroes？
Enter the Info Panel of a specific hero and click the gear of the hero to open Gear Enhancement Panel，where you can upgrade the gear of your Hero with coins, gear coins or other equipment that you have acquired. Crude gear cannot be upgraded.
How can I change the 5 leader heroes in the Adventurers' Squad?
The 5 heroes with the highest level in a Squad will become the leaders automatically. Leader heroes are placed in slots according to the ranking of their levels, with the strongest hero on the left.
What is the relation between Squad level and hero level?
The level of the Squad is equal to the level of the lowest leader hero placed in Slot 5, or Slot 4 if Slot 5 is vacant. When Slot 4 is vacant, the Squad is levelled up with the entry level 1.
How can I increase the Hunter Experience?
During each cycle, which is 44 days, you get hunter coins, automatically you increase your hunter experience, respectively, the more hunter coins you get, the higher your level.
How to update the order of the Hunter's reward?
After your Hunter Experience reaches a certain value, your rewards will correspond to the conditions of the new level, they will also increase.
Why can't I send a hero on a mission in the mission Bounty Ledger?
In the Bounty Ledger part, there are requirements for the class and faction of heroes, please make sure that the hero you choose meets the current mission requirements.
What if I failed to complete the mission in the Hunting Action?
The task in the Hunting Action will remain until you successfully complete it.
How is the selection of epic actions going?
Epic hunting action is triggered in mainline adventures, trials, dungeons, and other modes according to your game progress.
Why my arena points are reset?
Arena ranking starts at the beginning of each season and your arena points accumulated during the 2-week season are reset at the end of each season.
How can I increase the number of free arena challenge I am taking every day?
The daily number of free challenges a player can take in the arena depends on the player’s VIP level. You will have more free chances to take arena challenge as your VIP level grows.
How to unlock Raid?
Raid is unlocked after Stage 4-4.
How can I unlock the areas in Raid?
You can unlock the main map after reaching specific chapter in the Campaign. For instance, the map for Desert is unlocked in Campaign 4-4, and the map for Jungle in Campaign 8-4.
How can I unlock the scenes in an area?
When you pass a chapter/a scene, the following one is unlocked automatically. For instance, Desert 2 is unlocked when you pass through Desert 1.
Can I re-earn the rewards that I have acquired in a scene?
No, the rewards in scenes are given to players for one time only.
Does Raid have multiple pathways or endings?
Some scenes have a few different pathways and endings, depending on the actions and decisions of the players. Please feel free to explore and enjoy your discovery of different story lines!
How can I re-battle in a scene?
Players can enter only one scene at a time. You can click to “close and reset all scenes” on the top right corner of Scene Menu. If you want to rebattle a Scene you are playing, simply click the button on the top right corner to reset and restart the current scene.
Is there any requirement to unlock abilities in the scene?
The abilities of heroes are not restricted by their levels.
What should I do if I can't pass the scenes?
It will be easier for the player to battle in the scenes after they reach the recommended level.
How to unlock the Scene Boss?
The Scene Boss is unlocked when you successfully pass through all the chapters in the Scene.
How to select heroes in Trial
You can choose one of the two great souls – the soul of bravery and the soul of persistence, to help you through the challenge to acquire the treasure of the Trial.
What are the abilities of the heroes in Trial?
New abilities are unlocked randomly, subject to the level of the heroes in Legendary Trial. For example, if a hero is below level 4, the abilities unlocked for this hero are below level 4 accordingly.
How often is the Trial reset?
The Trial is reset every 48 hours.
How to use Trial tokens?
Trial tokens are used to exchange the heroes in the Trial Shop.
What decides my idle rewards?
The rewards will depend on your idling time and your VIP level.
How long my idle rewards can accumulate in the chest?
Originally, idle rewards can accumulate for a maximum of 12 hours.
The accumulation cap increases with the VIP level.
When is the game reset every day?
The daily set happens UTC 0:00.